Retrieve 2014 Code of Ethics.Access Now...
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Learn about the National Association of REALTORS® Professional Standards requirements. Members of the public can take disciplinary action against a Realtor® member, which can include the ordering of fines or revocation of a real estate professional’s membership in the REALTOR® association.
REALTORS® ensure high standards of professional conduct to serve the interests of their clients and customers. Based on feedback, NAR created these resources for members on how to conduct themselves professionally and show respect for property, the public and peers.
Code of Ethics and Standards of Practice of the National Association of REALTORS® is updated annually. Learn about the Code of Ethics and Standards of Practice, and retrieve PDF files and translations.
One hundred years have passed since a key document in the REALTOR® organization’s history first made its debut. Written in 1913, the Code of Ethics was seen as a declaration of the real estate industry’s principles and beliefs, a “golden thread” uniting those devoted to raising the standards of professionalism and service in real estate.
There are fifteen short video segments covering the Preamble, Articles, and Standards of Practice. Included are support material and questions to stimulate discussion. Each segment is five to seven minutes long, available 24/7, and free of charge.
REALTORS® are required to complete ethics training of not less than 2 hours, 30 minutes of instructional time within four-year cycles. The training must meet specific learning objectives and criteria established by the National Association of REALTORS®.
Any person, whether or REALTOR® or not that believes that a member is guilty of any conduct subject to disciplinary action may file a complaint in writing to AAR as it relates to the NAR Code of Ethics.
AAR’s Mediation program offers an opportunity for parties involved in an ethics complaint or arbitration dispute to settle the matter with the aid of a neutral third-party REALTOR® mediator.
When mediation efforts are not successful, or you know that mediation will not be effective in your pursuit, you may be obligated to file a formal request for arbitration. Here are some resources you can use to get started.
The REALTOR® Ombudsmen help to identify and clear up any miscommunication between a party and their agent, explain customary Arizona real estate business practices, and discuss available options without judgment.
Retrieve the appropriate form to begin the dispute resolution process with Arizona Association of REALTORS®