STANDARDS OF CONDUCT FOR MLS PARTICIPANTS
Section 16.1 – standards of Conduct:
MLS Participants shall not engage in
any practice or take any action inconsistent representation or exclusive
brokerage relationship agreements that other MLS Participants have with
clients.
Section 16.2 - Signs giving
notice of property for sale, rent, lease, or exchange shall not be placed on
property without consent of the Seller/landlord.
Section 16.3 - MLS
Participants acting as subagents or as Buyer/tenant representatives or brokers
shall not attempt to extend a listing broker’s offer of cooperation and/or compensation
to other brokers without the consent of the listing broker. (Amended 08/06)
Section 16.4 - MLS
Participants shall not solicit a listing currently listed exclusively with
another broker. However, if the listing
broker, when asked by the MLS Participant, refuses to disclose the expiration
date and nature of such listing (i.e., an exclusive right to sell, an exclusive
agency, open listing, or other form of contractual agreement between the
listing broker and the client) the MLS Participant may contact the owner to
secure such information and may discuss the terms upon which the MLS
Participant might take a future listing or, alternatively, may take a listing
to become effective upon expiration of any existing exclusive listing.
Section 16.5 - MLS
Participants shall not solicit Buyer/ tenant agreements from Buyers/ tenants
who are subject to exclusive Buyer/ tenant agreements. However, if asked by an MLS Participant, the
broker refuses to disclose the expiration date of the exclusive Buyer/ tenant
agreement, the MLS Participant might enter into a future Buyer/ tenant
agreement or, alternatively, may enter into a Buyer/ tenant agreement to become
effective upon the expiration of any existing exclusive Buyer/ tenant
agreement.
Section 16.6 - MLS Participants
shall not use information obtained from listing brokers through offers to
cooperate made through multiple listing services or through other offers of
cooperation to refer listing broker’s clients to other brokers or to create
Buyer/tenant relationships with listing brokers’ clients, unless such use is
authorized by listing brokers.
Section 16.7 - The fact that
an agreement has been entered into with an MLS Participant shall not preclude
or inhibit any other MLS Participant from entering into a similar agreement
after the expiration of the prior agreement.
Section 16.8 - The fact that
a prospect has retained an MLS Participant as an exclusive representative or
exclusive broker in one or more past transactions does not preclude other MLS
Participants from seeking such prospect’s future business. (Amended 08/06)
Section 16.9 - MLS
Participants are free to enter into contractual relationships or to negotiate
with Sellers/ landlords, Buyers/ tenants or others who are not subject to an
exclusive agreement but shall not knowingly obligate them to pay more than one
commission except with their informed consent.
Section 16.10 - When MLS
Participants are contacted by the client of another MLS Participant regarding
the creation of an exclusive relationship to provide the same type of service,
and MLS Participants have not directly or indirectly initiated such
discussions, they may discuss the terms upon which they might enter into a
future agreement or, alternatively, may enter into an agreement which becomes
effective upon expiration of any existing exclusive agreement.
Section 16.11 - In
cooperative transactions, MLS Participants shall compensate cooperating MLS
Participants (principal brokers) and shall not compensate nor offer to
compensate, directly or indirectly, any of the sales licensees employed by or
affiliated with other MLS Participants without the prior express knowledge and
consent of the cooperating broker.
Section 16.12 - MLS
Participants are not precluded from making general announcements to prospects
describing their services and the terms of their availability even though some
recipients may have entered into agency agreements or other exclusive
relationships with another MLS Participant.
A general telephone canvass, general mailing, or distribution addressed
to all prospects in a given geographical area or in a given profession,
business, club, or organization, or other classification or group is deemed
“general” for purposes of this rule.
The following types of solicitations
are prohibited:
Telephone or personal solicitations of
property owners who have been identified by a real estate sign, multiple
listing compilation, or other information service as having exclusively listed
their property with another MLS Participant; and mail or other forms of written
solicitations of prospects whose properties are exclusively listed with another
MLS Participant when such solicitations are not part of a general mailing but
are directed specifically to property owners identified through compilations of
current listings, “for sale” or “for rent” signs, or other sources of
information intended to foster cooperation with MLS Participants. (Amended 08/06)
Section 16.13 - MLS
Participants, prior to entering into, a representation agreement, have an affirmative
obligation to make reasonable efforts to determine whether the prospect
is subject to a current, valid exclusive agreement to provide the same type of
real estate service. (Amended 08/06)
Section 16.14 - MLS
Participants, acting as Buyers or tenants, representatives or brokers, shall
disclose that relationship to the Seller/ landlord’s representative or broker
at first contact and shall provide written confirmation of that disclosure to
the Seller/ landlord’s representative or broker not later than execution of any
purchase or lease agreement. (Amended
08/06)
Section 16.15 - On unlisted
property, MLS Participants acting as Buyer/ tenant representatives or brokers
shall disclose that relationship to the Seller/ landlord at first contact for
that and shall provide written confirmation of such disclosure to the Seller/
landlord not later than execution of any purchase or lease agreement. (Amended 08/06)
MLS Participants shall make any request
for anticipated compensation from the Seller/ landlord at first contact.
Section 16.16 - MLS
Participants, acting as representatives or brokers of Sellers/ landlords or as
subagents of listing brokers, shall disclose that relationship to Buyers/
tenants as soon as practicable, and shall provide written confirmation of such
disclosure to Buyers/ tenants not later than execution of any purchase or lease
agreement. (Amended 08/06)
Section 16.17 - MLS
Participants are not precluded from contacting the client of another broker for
the purpose of offering to provide, or entering into a contract to provide, a
different type of real estate service unrelated to the type of service
currently being provided (e.g., property management as opposed to brokerage) or
from offering the same type of service for property not subject to other
brokers’ exclusive agreements. However,
information received through a MLS or any other offer of cooperation may not be
used to target clients of other MLS Participants to whom such offers to provide
services may be made. (Amended 08/06)
Section 16.18 - MLS
Participants, acting as subagents or Buyer/ tenant representatives or brokers,
shall not use the terms of an offer to purchase/ lease to attempt to modify the
listing broker’s offer of compensation to subagents or Buyer’s representative
or brokers, or make the submission of an executed offer to purchase/ lease
contingent on the listing broker’s agreement to modify the offer of
compensation. (Amended 08/06)
Section 16.19 - All dealings
concerning property exclusively listed or with Buyer/ tenants who are subject
to an exclusive agreement shall be carried on with the client’s representative
or broker, and not with the client, except with the consent of the
client’s representative or broker or
except where such dealings are initiated by the client. (Amended 08/06)
Before providing substantive services
(such as writing a purchase offer or presenting a CMA) to prospects MLS
participants shall ask prospects whether they are a party to any exclusive
representation agreement. MLS participants
shall not knowingly provide substantive services concerning a prospective
transaction to prospects who are parties to exclusive representation
agreements, except with the consent of the prospects’ exclusive representatives
or at the direction of prospects. (Amended
08/06)
Section 16.20 - Participants,
users, and Subscribers, prior to or after terminating their relationship with
their current firm, shall not induce clients of their current firm to cancel
exclusive contractual agreements between the client and that firm. This does not preclude Participants from
establishing agreements with their associated licensees governing assignability
of exclusive agreements.
Section 16.21 - These Rules
are not intended to prohibit ethical, albeit aggressive or innovative business
practices, and do not prohibit disagreements with other MLS Participants
involving commission, fees, compensation, or other forms of payment or
expenses.
Section 16.22 - MLS
Participants shall not knowingly or recklessly make false or misleading statements
about competitors, their businesses, or their business practices.
(Amended 08/09)
Section 16.23
- MLS participants’ firm websites
shall disclose the firm’s name and state(s) of licensure in a reasonable and
readily apparent manner.
Section 16.25
- The services which MLS
participants provide to their clients and customers shall conform to the
standards of practice and competence which are reasonably expected in the
specific real estate disciplines in which they engage; specifically,
residential real estate brokerage, real property management, commercial and
industrial real estate brokerage, land brokerage, real estate appraisal, real
estate counseling, real estate syndication, real estate auction, and
international real estate.